Payments & Security

Accepted payment methods

• Visa credit and debit cards
• Mastercard credit and debit cards
• Payment on pickup, where offered at checkout
• Cash on delivery, where offered at checkout

The payment options available to you are shown at checkout before you confirm your order.

Currency

All prices and all transactions are processed in New Zealand Dollars (NZD). Prices include GST where GST applies. If you pay with a card issued outside New Zealand, your bank may apply its own currency conversion or international transaction fee — that fee is set by your bank, not by us.

When you are charged

Card payments are authorised at the time you place your order. Because grocery orders can change slightly during packing — for example an item is out of stock, or an item sold by weight differs from the estimate — the final amount charged may differ from the estimate shown at checkout. You will only ever be charged for the items we actually supply, plus any delivery fee shown at checkout.

How your card details are protected

Card payments are processed by our payment provider, Windcave, using an encrypted, PCI-DSS compliant payment page.

• Your full card number is entered directly with the payment provider — Get More Supermarket never receives or stores it.
• All payment and checkout traffic is encrypted in transit using TLS (HTTPS).
• We store only what we need to service your order: your name, contact details, delivery address, what you ordered, and a payment reference.
• Card security codes (CVV) are never stored by anyone after the transaction is authorised.

You may be asked to complete an additional verification step with your bank (such as 3-D Secure / two-factor confirmation). That step happens between you and your bank.

Failed or declined payments

If a payment is declined, your order will not be confirmed. Some banks briefly show a pending authorisation for a declined or cancelled attempt; this is released automatically by your bank, usually within a few business days.

Refunds

Refunds are returned to the original payment method. Card refunds are typically visible within 3–10 business days depending on your bank. Full details are in our Refund & Returns Policy.

Keeping your account safe

We will never email or phone you to ask for your full card number, PIN or password. If you receive a message claiming to be from us and asking for those details, do not respond — please contact us so we can look into it.

Reporting a problem

If you see a charge you don't recognise, contact us immediately at hello@getmoresupermarket.co.nz or 0800 438 667, and also notify your bank. We will investigate and respond as quickly as possible.