Delivery & Shipping Policy

1. Where we deliver

We currently deliver to: Papatoetoe, Manukau, Otahuhu, Mangere, Otara, Wiri, Manurewa, Flat Bush, East Tamaki, Middlemore, Favona, Papatoetoe East — and nearby Auckland suburbs. At checkout we confirm whether we can reach your address. Not on the list? Ask us.

We deliver within New Zealand only. We do not currently ship internationally or to PO Boxes.

2. Delivery fees & minimum order

• Pickup: free.
• Delivery: $5.00 per order.
• Free delivery on orders over $40.
• Minimum order for delivery: $20.00.

All fees are in New Zealand Dollars (NZD), include GST, and are shown at checkout before you pay.

3. Preparation & delivery times

Orders are picked and packed during our opening hours, Mon–Sun · 8:00am – 9:00pm. Choose a delivery time-slot at checkout.

• 9:00am - 11:00am
• 11:00am - 1:00pm
• 1:00pm - 3:00pm
• 3:00pm - 5:00pm
• 5:00pm - 7:00pm

Orders placed outside opening hours are prepared the next trading day. All times are estimates, not guarantees — traffic, weather and demand can affect them. If your order is going to be significantly delayed we will contact you.

4. Receiving your delivery

Please make sure the delivery address and phone number are correct, and that someone is available to receive the order — chilled and frozen items must not be left unattended.

If nobody is available when we arrive, our driver will attempt to contact you. If we cannot reach you we may return the order to store. Where perishable items have to be discarded for food-safety reasons, we may not be able to refund those items. A re-delivery may incur a further delivery fee.

5. Pickup orders

We will let you know when your order is ready. Please collect during opening hours and bring your order number. Where the order includes age-restricted items, photo ID is required. Orders not collected within 2 days may be unpacked and refunded, less any perishable items that cannot be resold.

6. Damaged or incorrect deliveries

Please check your order on arrival. If anything is damaged, missing or incorrect, contact us within 24 hours and we will replace or refund it. See our Refund & Returns Policy for full details.

7. Freshness & substitutions

Prices and stock are live from our store. If something sells out while we pack, we will contact you to offer a similar substitute or refund that item — your choice. Items sold by weight are charged at the actual weight supplied, so the final total may differ slightly from the checkout estimate.

8. Questions

Call 0800 438 667, email hello@getmoresupermarket.co.nz, or use our contact form.